Refund policy

1. Return window

You may return most unused, unopened items within 7 days of delivery for a full refund. To be eligible, items must be in their original packaging and condition.

2. Non-returnable items

The following items cannot be returned unless defective or damaged on arrival:

• Opened grocery or perishable items
• Personal care and health products that have been opened
• Items marked as final sale at the time of purchase

3. Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or refund at no additional cost to you.

4. How to start a return

To start a return, contact us at wholesale@grimsllc.com or (224)-218-0702 with your order number and reason for return. We will confirm eligibility and provide instructions for returning the item.

5. Refunds for cash on delivery orders

Since orders are paid in cash at the time of delivery, approved refunds are issued as a bank transfer or store credit, based on your preference. Refunds are processed within 5 to 7 business days of the returned item being received and inspected.

6. Return shipping

If the return is due to our error (wrong or damaged item), we cover return shipping costs. For other returns, the customer is responsible for return shipping unless otherwise agreed.

7. Contact

Questions about this policy can be sent to wholesale@grimsllc.com.